Terms & Conditions

01About our service

Bhopal Tiffin Service cooks home-style meals in its kitchen at Ganpati Enclave, D-18, Krishna Colony, Amarnath Colony, Kolar Road, Bhopal 462042, and delivers them as a monthly tiffin subscription. "We", "us" and "our" mean Bhopal Tiffin Service. "You" means the person who books the plan, and the person who receives the tiffin if that is someone else.

02Plans and what they include

• Veg Monthly Plan (₹3,600 per month): lunch and dinner every day with veg meals, including the Sunday special.
• Non-Veg Monthly Plan (₹4,000 per month): everything in the veg plan, plus a non-veg dish in place of the sabzi on two days of the month.

A regular tiffin has phulkas, one sabzi, dal, rice and salad. The menu changes with the day and the season. The weekly menu on our website shows the usual pattern, but dishes can change depending on what is fresh and available. Non-veg days are shared in advance on WhatsApp.

We currently offer monthly plans only, and do not sell single meals or one-day tiffins.

03Booking and payment

• You can book by phone or WhatsApp on +91 84630 13559. Your plan starts once we confirm your delivery slot and receive payment.
• Plans are paid in advance for the month. If you join in the middle of a month, you pay only for the remaining days of that month.
• We share payment details directly on WhatsApp or by phone. Please keep your payment reference for your records.
• Delivery within our service areas is included. There is no registration fee and no deposit for the tiffin box.

04Delivery areas and timings

We deliver in Kolar and nearby areas listed on our Service Areas page. Lunch is delivered between 12 PM and 2 PM and dinner between 7 PM and 9 PM. Once you join, we give you an approximate slot within that window.

Delivery times are our honest best effort. Heavy rain, traffic, road closures, strikes, festivals or other events outside our control can cause delays. If we know about a delay, we will try to tell you in advance.

05Your responsibilities

• Give us a correct address, landmark and a working phone number, and tell us before you move.
• Make sure someone can receive the tiffin, or tell us where it can be safely left, such as a PG gate or reception.
• If you use a reusable box from us, keep it clean and hand it back at the next delivery.
• Tell us about pauses by 8 PM the day before. Meals prepared before we receive your message are counted as delivered.
• Treat our delivery staff with respect. We may stop service to anyone who is abusive or unsafe towards them.

06Food safety, allergies and dietary needs

• Our food is freshly cooked for each meal. For best taste and safety, please eat it within 2–3 hours of delivery. Don't keep cooked food at room temperature for long.
• Our kitchen uses common ingredients such as wheat, milk products (ghee, paneer, curd), mustard and other spices. We are not a specialised allergy-free kitchen and cannot guarantee that any meal is completely free from a particular ingredient.
• On the two non-veg days each month, non-veg food is also cooked in our kitchen. Veg plan meals are prepared as veg meals, but if you need strict separation for religious or medical reasons, please talk to us before joining.
• If you have an allergy, a medical diet or need less salt or spice, tell us when you join. We will do our best, but please decide for yourself whether our food is suitable.

07Pausing, cancelling and refunds

How pauses, cancellations and refunds work is explained in our Refund & Cancellation Policy, which is part of these terms.

08Changes to prices, menu or service

We may change plan prices, the menu, delivery areas or timings. Price changes will not apply to a month you have already paid for, and we will tell you before the next month starts. If you don't agree with a change, you can choose not to continue.

09Our website

We try to keep the information on this website accurate, including prices, menus and areas, but mistakes can happen. If anything on the website is different from what we confirm to you on phone or WhatsApp, what we confirm directly applies. The photos on the website show the kind of food we make, and your actual meal may look slightly different.

The text, design and logo of this website belong to Bhopal Tiffin Service. Please don't copy them for commercial use without our permission.

10Limitation of liability

We take care in cooking and delivering every meal. To the extent allowed by law, our total responsibility for any issue with a plan is limited to the amount you paid for that month. We are not responsible for delays or missed deliveries caused by events outside our reasonable control, or for problems caused by food being stored or eaten long after delivery.

11Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts in Bhopal, Madhya Pradesh. Before that, we would much rather sort things out by talking, so please call or message us first.

12Changes to these terms

We may update these terms from time to time. The latest version will always be on this page with the "Last updated" date at the top. If you continue your plan after a change, it means you accept the updated terms.